@bladkins03 hello mortgage broker here,
have you tried printing out the documents and signing it?
everyone talking about how brokers get paid
this is lender dependent, some lenders allow brokers to help with renewal, some pay for renewal, and some dont pay for renewal
regardless of how a broker is paid, you need to understand if the mortgage youre getting makes sense, if it doesnt make sense, even if they dont get paid then dont take it
hope this helps