I had an entire month of focus going for me when all of a sudden -- whabam ( psh) -- I am hit with this four part letter from CDLE:
Part two of this letter is, plainly, very scary ! Everyone will eventually be required to submit their documents through ID.me and I am currently undergoing this process now.
Tips/Advice for these processes:
This is an official communication from the Colorado Department of Labor and Employment Unemployment Insurance Division.
Letter from Governor Jared Polis
Letter.pdf
ID.me Identity Verification
Many of you have seen messaging within your MyUI+ accounts notifying you that all claimants who have not yet verified their identity using ID.me will be required to do so over the coming weeks.
All claimants now have the option to complete the ID.me identity verification, but the requirement is being phased in over a period of weeks. When you are required to verify your identity using ID.me, you will receive an email from CDLE with instructions, as well as an āIdentity Verificationā issue on the āIssues and Determinationsā screen within your MyUI+ account.
If you have not yet received an ID.me email from CDLE, or an āIdentity Verificationā issue within your MyUI+ account, you are not yet required to complete the ID.me process, though you will be in the near future. You can go ahead and do it now if you choose, or you can wait until you are required to do so.
Most claimants are able to complete their ID.me identity verification using a self-guided process which takes about 15 minutes. If that process fails, you may have to verify your identity on a live call with an ID.me representative. Unfortunately, wait times for live video calls remain high. Here are a few tips to avoid having to wait for a live representative:
Make sure photos/scans of identity documents are clear and legible (well-lit, not blurry)
When submitting your video selfies, make sure you are in a well-lit space
Claimants who do not have the necessary technology to complete ID.me (an internet-connected device with a camera) should contact us at 303-536-5615. For more information about ID.me identity verification, including a step-by-step how-to video, please visit the ID.me page at ColoradoUI.gov.
Benefit Year End
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PUA & Quarter Change
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Part two of this letter is, plainly, very scary ! Everyone will eventually be required to submit their documents through ID.me and I am currently undergoing this process now.
Tips/Advice for these processes:
- Here are downloads for the ID.me Authenticator Apps: Android | Apple
- Here is the official (and vague) ID.me YouTube Video with instructions
- You must use a valid cell phone number (i.e. no Google Voice or Skype virtual numbers) to verify quickly and seamlessly. If you are unable to provide this part you must then upload documents and potentially meet with an "ID.me referee".
- Read the instructions for uploading documents (i.e. images from your phone) and pay careful attention to "Portrait" and "Landscape" page orientation requests. These requests sneak up on you at the bottom of the document uploader. Identification documents they are looking for: Driver's License, State ID, Passport, SSN Card, Birth Certificate, Primary Insurance Card, Utility Bills, etc.
- If your uploaded documents "cannot be automatically verified" then you must wait to meet an "ID.me referee" via webcam to verify your documents. This part is just as horrendous as reported on the CBS 4 nightly news show (04/02/2021) because of the excessive 5 or more hours of wait times for the "ID.me referee". Referees are available 24 hours per day but backlogged because other states have sent their people through ID.me too.
- Be sure to also have your physical documents on hand for "ID.me referee" sessions.
- If the wait page for the "ID.me referee" session times out (i.e. stops showing a wait time) simply refresh the page. You have to do so once approximately every 10-15 minutes.
- Set aside a good block of time to wait and maybe knock some other weekly requirements out while having to wait.