soikeonhanh
New member
Ordered a sky glass off them in January. Paid €120 upfront for the tv and one package.
Got it. Realised it was too small and we wanted the bigger 55’ one. We literally turned it on twice.
Spoke to them and they cancelled the order and they told me to reorder. And they’d have to issue me a refund and start again but it shouldn’t be a problem. It’s within the cooling off period so no bother.
Tv collected grand. No refund.
I’ve rang them I dunno how many times now and just on hold for hours. The three times I did get through youre passed from department to department and basically got told three times ‘ok my managers going to look into that for you we have your details he’ll be in touch.’
Never heard back from them at all.
Then? They took the monthly €42 out of my account even though I’d cancelled the whole thing. We didn’t even have the tv in the house for a week!
Rang them again. Same thing. Passed from pillar to post ‘oh well look into that and someone will get back to you.’
They haven’t.
It’s impossible to actually get to speak to the correct department or even a person it seems.
Does anyone know what I could do?
Any ideas appreciated.
*needless to say won’t be going near sky ever again if this is the customer service experience.
[h5]UPDATE[/h5]
Thanks for all your help folks. Some of you gave me emails of head of the group and CEO s etc. emailed them over the weekend.
Just got a call from their accounts and I’ll have my refund by the end of this week.
So thanks all of you for the help and advice. Shows that if you keep at gougers like this and don’t let them away with it you’ll get what is owed to you.
Thanks all!
Got it. Realised it was too small and we wanted the bigger 55’ one. We literally turned it on twice.
Spoke to them and they cancelled the order and they told me to reorder. And they’d have to issue me a refund and start again but it shouldn’t be a problem. It’s within the cooling off period so no bother.
Tv collected grand. No refund.
I’ve rang them I dunno how many times now and just on hold for hours. The three times I did get through youre passed from department to department and basically got told three times ‘ok my managers going to look into that for you we have your details he’ll be in touch.’
Never heard back from them at all.
Then? They took the monthly €42 out of my account even though I’d cancelled the whole thing. We didn’t even have the tv in the house for a week!
Rang them again. Same thing. Passed from pillar to post ‘oh well look into that and someone will get back to you.’
They haven’t.
It’s impossible to actually get to speak to the correct department or even a person it seems.
Does anyone know what I could do?
Any ideas appreciated.
*needless to say won’t be going near sky ever again if this is the customer service experience.
[h5]UPDATE[/h5]
Thanks for all your help folks. Some of you gave me emails of head of the group and CEO s etc. emailed them over the weekend.
Just got a call from their accounts and I’ll have my refund by the end of this week.
So thanks all of you for the help and advice. Shows that if you keep at gougers like this and don’t let them away with it you’ll get what is owed to you.
Thanks all!