Foodpanda is charging me almost 5k

[bledwards1]

I actually closed my foodpanda account as a vendor because I couldn’t keep up with the walk-in orders and online orders. My restaurant is a cloud kitchen. Tbh, small-time franchise siya ng “Superemacy Franchise” (di ko feel yung supremacy) namely, yung K-Egg, Konam. I received this letter, na I have outstanding payment of Php 4,910.78 or they’re charging me Php 245.54. Yung nakapangalan is yung Franchise mismo pero sa akin na e-mail. Wala naman ako mahanap na description sana nung dues para ma trace. I cannot open my restaurant portal kasi nag-eerror. Pwede kaya makiusapan si Foodpanda regarding the dues? Ang input will help.

 

[sparkly73]

@bledwards1 Same situation here. I closed my milktea shop a year ago and received a notice from FP just now regarding outstanding invoices. I don't understand the charges since FP is supposed to collect from customers first and remit the net amount to the merchant.

 

[bledwards1]

@sparkly73 That’s what i’ve read from their t&c too! Buti sana if descriptive yung charges. Only invoice number lang na di ko matrace saan nila ini-issue.

 

[sparkly73]

@bledwards1 Right. So I asked for a breakdown before I settle anything.

 

[bledwards1]

@sparkly73 Which email did you use po? Kasi i’ve been emailing yung sinasabi nila sa pdf file, pero di naman masendan ng email.

 

[sparkly73]

@bledwards1 You're right, email no longer works and I was asked to visit help center. But I could no longer login as my account has been closed. Oh well, I guess I will just ignore it.

 

[marcbrandt949]

@sparkly73 same. can't access na sa portal. it says may legal proceedings if unsettled. but how do we contact the foodpanda?

 

[ph468]

@bledwards1 Get out of food panda garapal sila.

 

[citizenpatrick]

@bledwards1 Hello. Any updates on this? Kase may nareceive rin ako pero 2022 pa namin pina close ung FP.

 

[citizenpatrick]

LOL. I just realized. 2021 pa kami nag close pero 2022 ung invoice

 

[bledwards1]

@citizenpatrick Meron pa rin po. Did you inform fp na nagclose na po kayo? I’m still receiving emails from them. Nag close ako ng around 2022 po

 

[citizenpatrick]

@bledwards1 Yes po. Informed po sila and pinakuha pa nila ung device. Kaya di ko alam bakit may dated invoice ng Oct 2022.

 

[happygagu]

@bledwards1 Sa napansin ko sa invoices, May certain invoice on our case around 200php plus I think, na monthly chinacharge sa amin aside from the commission na kinukuha na nila prior to giving the net amount. Maybe yun un?

 

[sparkly73]

@happygagu I think that is the rental on the device.

 

[happygagu]

@sparkly73 Probably, fixed amount sya every month e..

 

[bledwards1]

@happygagu Maybe nga po. Pero clinose ko naman yung restaurant sa fp pero dapat di panako chinarge ng 200+. I’ve been contacting them kaso di na reachable yung nag onboard sa akin

 

[happygagu]

@bledwards1 Did you try na to email them, yung foodpanda partners email..