@cn17 Average Indian experience :
SBI : Created by parents for my college purpose . Robust Yono app and Internet banking. You will get sms , pop up when there is a planned maintenance. Luckily never had to reach out to customer service. I just love their CDM network so never have to step into the bank as well .
Sbi account is recommended
HDFC: Popular Salary account for average Indian. Netbanking is unreliable and customer support is dumb , Cut calls during conversations. Basically legacy bank with good credit cards
You won't get sms , popup for maintenance . There is no CDM for hdfc .
Hdfc is recommended only for their credit cards
Kotak 811: My first digital account . Zero balance no nonsense functional app. This has never let me down. Since this is 811 account, I dont deposit hard cash but just transfer money via above mentioned accounts in and out via upi, imps. Super smooth. No charges . Never had to deal with customer care.
Kotak 811 is recommended for their solid digital zero balance account.
Icici: I don't have account. But u have couple of their credit cards which made me decide never have an account with icici. I applied for Ecommerce partnership credit card thrice across 6 months cuz icici lost my application every time . Somehow by God's grace received on fourth application . Then chased icici again for another credit card and again application is not moved , lost again?! God only knows what runs icici infrastructure. I will never recommend icici cuz of MY PERSONAL experience. Others might vary. Agree to disagree .
Ps: if you know any escalation email id for icici credit card division, please do share .
Thanks,
Average Indian Consumer