justkevin85
New member
So, I was in an accident on 5/7/23 around 11pm. I called my insurance company and proceeded with all necessary legalities over the phone with an agent, filed a claim, spoke to police from two separate counties bc the accident happened right on a county line, had the insurance company call a tow truck company to come and pick up my car bc it was undriveable. I chose to have it towed to my home which was 0.4 miles away and the tow truck driver was incredibly understanding and obliging to do so at no charge bc I initially requested the car be towed to a body shop but for other reasons changed my mind. Fast forward 3 days later and my agent with State Farm called to let me know a tow was en route to take my car to the new body shop I chose and who was covered by my insurance to have the necessary repairs made. The tower arrived at 1:0pm on the 11th and was driving away with my car in tow by 1:12pm. Before leaving, the driver reiterated which body shop my car was to be taken to and the address of said shop. All was well, so I thought. Fast forward again to yesterday July 15th, 4 days after my car was supposedly delivered to the shop and I call my agent bc I received several notifications over the days following my car being towed away from my home informing me that āa driver is en route to pick up my carā, pick up my car from where and why? I had also received a notification notifying me that my car had yet to be seen by an appraiser to get an estimate of the damage the same day, the 15th, which seemed odd bc that is usually the first order of business once the damaged vehicle has arrived at the chosen body shop. Being so confused and having a gut feeling that something was off, I called my agent only to be notified that they had no idea where my car was. The tow truck driver sent by State Farm had vanished with my vehicle and it had been MIA for 4 days at this point. The body shop I chose is 15 min from my house where my car was picked up from. So my question is why doesnāt State Farm know where my car is, why donāt I know where my car is, is this even legal and should I file a police report for a stolen vehicle bc at this point, that is what seems to be the case. Why would a prestigious company such as State Farm send an illegitimate towing service to deliver my car to the body shop?! It all seems super sketchy to me. Lastly, during my most recent communications with my insurance agent, I was told my claim had been āescalatedā 3 separate times already and nobody seems to know what is going on. Help please. should I file a police report? How do I proceed in dealing with State Farm and are they scamming me or are we both being scammed by this sketchy tow company who has taken my car God only knows where and why?