C.L.U.E. says I was in two accidents when that’s impossible

[poetricia]

Hi everyone, so I recently moved back to the USA after living abroad for 5 years (7 total but 5 consecutively) and C.L.U.E. says I was in two collisions, one in 2022 and another in 2023. This isn’t possible as I wasn’t even living in the USA at the time and never drove while I was out of the country. On top of that, my previous license expired in 2021 and I didn’t get it renewed until very recently. How is this even possible and what should I do? This has raised my premium substantially..

 

[alison90]

@poetricia I recently had the same issue. I contacted them and provided proof that I was not involved in said accident. They literally removed it the next day. I suggest you get in contact with Lexis nexis and submit a report explained and proving proof it was not you.

 

[poetricia]

@alison90 How did you provide proof? And thank you! I’ll do that first thing tomorrow.

 

[doctrineofgabriel]

@poetricia Send them a copy of your passport, every page. Highlight your exit and entry stamps that prove you weren’t in the country.

 

[livingbyfaith1]

@doctrineofgabriel My passport doesn’t have any stamps like they used to do. It’s all digital scam and not in a record I can see. I’m sure some countries still stamp the pages.

 

[super_dror]

@livingbyfaith1 I've had luck asking them to stamp it.

 

[poetricia]

@doctrineofgabriel Wonderful, will do and thank you so much!!

 

[peinopela]

@poetricia Start a dispute process with LexisNexis and ignore what everyone else may suggest, such as saying you’re somehow “mistaken” lol. Your CLUE records should also list a source for each record. You should also request your Verisk report as well, to make sure there’s no other evidence of unindented or intentional identity theft/fraud.

 

[poetricia]

@peinopela I’ll do that first thing in the morning and great idea with requesting a Verisk report, thank you!

 

[peinopela]

@poetricia You’re welcome! Only possibility of one or more accidwnts on your record is if you maintained coverage/insurance while living abroad and someone else was driving the insured vehicle and a claim was filed under that policy. Doesn’t sound like that’s the case though, either way you’ll start by getting those reports, reviewing them, and beginning disputes as needed.

 

[greenteaa]

@poetricia Need to contact Lexis nexis

 

[scorpio12]

@poetricia Side note, if you find out from lexis nexis who is reporting those accidents, you can call that carrier and ask for a letter of experience for the dates surrounding the accidents.

The accidents being reported in your name are concerning, and hopefully a clerical oversight from someone-somewhere. But the more concerning thing to concern is the possibility that during those times, you were being report are insured by someone.

Clue pulls from lexis lexis but they get their data from claims reported by insurance companies. Don't let that scare you, it could come from about a million other things most of them involve the words "moron," "lazy," and "prefill" just not a corner I'd leave unchecked while you were doing your digging

 

[poetricia]

@scorpio12 I got off of the phone with LexisNexis and they told me there are no reports under my name nor have any insurance providers requested my information. I have NO idea why progressive says that CLUE states there are two reported claims when LexisNexis says there’s nothing there stating that I’ve ever been in an accident or anything.