So this morning I woke up around 6am, went to the bathroom to brush my teeth/take a shower and
everything was normal.
Cut to about an hour later and my downstairs neighbor is calling me asking if my tub overflowed. Knowing it didn't I went to investigate what she may be talking about and I walk in to an overflowed toilet with an inch or 2 of standing water all over the hardwood floors going into the carpet of our bedroom.
We got the water mopped up for the most part and called an emergency maintenance request for them to dry the carpets where it was wet.
I thought we were all good, but my downstairs neighbor then let me know that her closet had some water damage from the accident and that she needed to file a claim for it..
I told her I would get connected with her soon to get/give whatever info she needs, but I'm kind of freaking out because financially, I cannot deal with any kind of big claims payment..
Considering that this seemed to be an (first time) issue with the plumbing, would the complex or us take responsibility for the water damage?
I have never had to deal with a renters insurance related claim. What should I say and/or not say to make sure the fault is not on us? (which it genuinely, in my opinion, shouldn't be.)
everything was normal.
Cut to about an hour later and my downstairs neighbor is calling me asking if my tub overflowed. Knowing it didn't I went to investigate what she may be talking about and I walk in to an overflowed toilet with an inch or 2 of standing water all over the hardwood floors going into the carpet of our bedroom.
We got the water mopped up for the most part and called an emergency maintenance request for them to dry the carpets where it was wet.
I thought we were all good, but my downstairs neighbor then let me know that her closet had some water damage from the accident and that she needed to file a claim for it..
I told her I would get connected with her soon to get/give whatever info she needs, but I'm kind of freaking out because financially, I cannot deal with any kind of big claims payment..
Considering that this seemed to be an (first time) issue with the plumbing, would the complex or us take responsibility for the water damage?
I have never had to deal with a renters insurance related claim. What should I say and/or not say to make sure the fault is not on us? (which it genuinely, in my opinion, shouldn't be.)