[Pennsylvania] PUA Customer Service Line? HAS ANYONE GOTTEN THROUGH AND CURRENTLY ON HOLD?

[jdmorris77]

Hello All, I've been attempting to reach customer service for weeks and no success. Has anyone got through and as you're reading this post currently on hold waiting for a rep? If so please respond and I will DM you... Here's my request, if possible I would like to be conference into the call after you resolve your issue, so that I can speak with the rep to resolve my outstanding backdating issue that is preventing me from filing and has prevented from filing for the last 4 weeks. I'm in a dire situation and desperately need to speak with a rep. If you are able to assist, I will be more than happy to compensate you for your help by cashapping $20 on Friday 6/26 by the latest, could be sooner if my issue is resolved. Please advise

 

[marysue]

@jdmorris77 Did you get that email stating anyone who has back weeks can file on certain days this week associated with their social ?

 

[jdmorris77]

@marysue Yes, but unfortunately the problem is that if you have a backdated request pending, it will not let you file. Read some of my other post and you'll see a lot of people are having the same issue. THIS SUCKS.

 

[marysue]

@jdmorris77 Awh jeeze that sucks. I was able to get through twice the day you posted, but I didn't want to dm you until I got a real person. Good thing I didn't though because they hung up on me both times smh.

 

[resjudicata]

@marysue Wow, this is a first I'm hearing about this.

 

[marysue]

@resjudicata Yea if you have any claims that need to back file they have certain days for it and even for your normal weekly days you have to do it a certain day.

Socials ending 0-3 should have done it yesterday.
4-6 is for today and 7-9 is for tomorrow and it just keeps going like that. So for regular weekly certs 0-3 will be sunday 4-6 will be monday and 7-9 will be tuesday.

 

[intheabyss]

@jdmorris77 The phone line appears to be temporarily down

 

[jdmorris77]

@intheabyss Off today because of Juneteenth. They are closed

 

[intheabyss]

@jdmorris77 The line has been down for two days now. If you get through, after about a 2 minute message it explains the line is temporarily down, sorry for the inconvenience, blah blah blah. Happened to me Wednesday and today

 

[jdmorris77]

@intheabyss What number are u calling??

 

[intheabyss]

@jdmorris77 855-284-8545

 

[intheabyss]

@jdmorris77 I'm desperate to speak to them as well and growing more frustrated. I sent them an email this week, but who knows when I will get a reply for that