New.
CALLBACK ONLY Model at the Illinois Department of Employment Security
Repost.
"Effective July 9, 2020, we have implemented the “callback only model” as a temporary solution to effectively honor the order in which callers attempt to reach the call center for assistance.
This new model will be in effect for the following call centers:
Claimant Services Center
(800.244.5631),
IllinoisJobLink.com (877.342.7533),
Benefit Payment Control (800.814.0513)
and
Employer Hotline (800.247.4984).
What this means to you is that rather than wait on hold or call multiple times, you will receive a call when you are next in line without losing your place.
When you call us, it is important that you select the appropriate numeric option that best describes the reason for your call.
This ensures that you will be served in the order that we receive your call.
You will be called back Monday through Friday.
Call back hours are as follows:
Claimant Services Center- 7:30 AM -7:00 PM
IllinoisJobLink.com, Benefit Payment Control and Employer Hotline- 8:30 AM-5:00 PM
You can only have a single pending callback scheduled in the system at a time.
The call you receive from IDES should display on Caller ID as
800-244-5631
under normal circumstances.
In certain cases, this number could be blocked by your phone carrier.
It is important that you answer the phone when the callback is made.
If you miss your callback, IDES staff will attempt to leave you a voice mail. We will call you again shortly after the first attempt. If you cannot be reached after the second attempt, YOU will be required to contact the call center to schedule another callback."
Source:
IDES
https://www2.illinois.gov/ides/SitePages/NewsArticleDisplay.aspx?NewsID=507
ALTERNATE
CONTACT
METHODS
If you are on PUA,
Go Online.
Go online to see if there are any messages. Look to see what you can find out online. https://puaclaimant.ides.illinois.gov/Claimant/Core/Login.ASPX
NOTE:
The Illinois PUA website is best accessed using the expanded "hidden menu": LINK
E-mail IDES.
Send an e-mail to IDES with this contact form. https://www2.illinois.gov/ides/aboutides/Pages/Contact_IDES.aspx
If you have REGULAR UI,
Use Tele-Serve.
A lot of REGULAR UI tasks can be done through Tele-Serve. Tele-Serve is an automated phone number at (312)338-4337
Download Tele-Serve pamphlet: https://www.google.com/url?sa=t&sou...FjAAegQIAhAB&usg=AOvVaw0RNVgZKy9fKUUS3goPCJT3
Go Online.
IDES website - Regular UI .
Look for "payment information" and "last week certified" type of information: https://www2.illinois.gov/ides/Pages/Certify_Weekly_Benefits.aspx
E-mail IDES.
Send an e-mail to IDES with this contact form. https://www2.illinois.gov/ides/aboutides/Pages/Contact_IDES.aspx
Disclaimer: The information on all posts is to the best of my knowledge. These are suggested resources, not legal advice or financial advice.
CALLBACK ONLY Model at the Illinois Department of Employment Security
Repost.
"Effective July 9, 2020, we have implemented the “callback only model” as a temporary solution to effectively honor the order in which callers attempt to reach the call center for assistance.
This new model will be in effect for the following call centers:
Claimant Services Center
(800.244.5631),
IllinoisJobLink.com (877.342.7533),
Benefit Payment Control (800.814.0513)
and
Employer Hotline (800.247.4984).
What this means to you is that rather than wait on hold or call multiple times, you will receive a call when you are next in line without losing your place.
When you call us, it is important that you select the appropriate numeric option that best describes the reason for your call.
This ensures that you will be served in the order that we receive your call.
You will be called back Monday through Friday.
Call back hours are as follows:
Claimant Services Center- 7:30 AM -7:00 PM
IllinoisJobLink.com, Benefit Payment Control and Employer Hotline- 8:30 AM-5:00 PM
You can only have a single pending callback scheduled in the system at a time.
The call you receive from IDES should display on Caller ID as
800-244-5631
under normal circumstances.
In certain cases, this number could be blocked by your phone carrier.
It is important that you answer the phone when the callback is made.
If you miss your callback, IDES staff will attempt to leave you a voice mail. We will call you again shortly after the first attempt. If you cannot be reached after the second attempt, YOU will be required to contact the call center to schedule another callback."
Source:
IDES
https://www2.illinois.gov/ides/SitePages/NewsArticleDisplay.aspx?NewsID=507
ALTERNATE
CONTACT
METHODS
If you are on PUA,
Go Online.
Go online to see if there are any messages. Look to see what you can find out online. https://puaclaimant.ides.illinois.gov/Claimant/Core/Login.ASPX
NOTE:
The Illinois PUA website is best accessed using the expanded "hidden menu": LINK
E-mail IDES.
Send an e-mail to IDES with this contact form. https://www2.illinois.gov/ides/aboutides/Pages/Contact_IDES.aspx
If you have REGULAR UI,
Use Tele-Serve.
A lot of REGULAR UI tasks can be done through Tele-Serve. Tele-Serve is an automated phone number at (312)338-4337
Download Tele-Serve pamphlet: https://www.google.com/url?sa=t&sou...FjAAegQIAhAB&usg=AOvVaw0RNVgZKy9fKUUS3goPCJT3
Go Online.
IDES website - Regular UI .
Look for "payment information" and "last week certified" type of information: https://www2.illinois.gov/ides/Pages/Certify_Weekly_Benefits.aspx
E-mail IDES.
Send an e-mail to IDES with this contact form. https://www2.illinois.gov/ides/aboutides/Pages/Contact_IDES.aspx
Disclaimer: The information on all posts is to the best of my knowledge. These are suggested resources, not legal advice or financial advice.
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