IBKR - account mifid2 short cod* is missing

[nebulamoon]

Update: I called their support. Even they don’t know what they say. Supposedly I changed my address (I didn’t) and I had to wait “for the server to be reset between 5:45 to 6:45 CET before trying to trade again”.
Probably on the call they confirmed my personal info and fixed the issue. A few minutes later trading was again available.

Hi everyone, Swiss living in Switzerland.

I want to buy some Canadian stock from TSE, but I’m getting this error message:

Not allowed to open a position: account mifid2 short cod* is missing

I’ve opened a ticket with IBKR yesterday but still haven’t heard of them.

Anyone has managed to get over this?

Thanks in advance

 

[emtura88]

@nebulamoon Which stock? Just out of curiosity

 

[nebulamoon]

@emtura88 Asking for a friend? GLXY

 

[jakerd]

@nebulamoon Buy the US ticker instead