hollywoodbowles
New member
The incident happened at 5:31am on 6/16/23 and was reported by 7:00 am. I got a call back from small claims at 7:30 that morning and I described what happened and he said oh fuck I’m small claims this is big claims. Let me put you in the queue. I asked for immediate housing from him for my family and pets, no go. The next day(Saturday) we get a single phone call that I missed by the last ring saying who my adjuster is and she is on vacation. I immediately return and get no response. I call about five times that Monday and finally get in touch with a human and we’re set up with short term ALE in a hotel. The next day(6/20) I get hold of an adjuster who works with on my case because the person who is assigned to me is on vacation. She sets up an adjuster to come to my house to look at it. Adjuster says “on a 1-10 this is a 10 in damage in so sorry. I’m gonna make sure you’re made whole.” Cool. My claims person continued to be on vacation until 6/23 and I didn’t get any additional talking until then. Only then was I allowed to send in photos of the incident. She said she was going to get me set up in long term ALE so we don’t burn it in hotel pricing. Cool. Not only has that not happened by now, but we’ve had four people come to the house and say this is going to need a complete rebuild. And, the person we’re assigned to finally admitted after the 10th time of me asking(6/29) small claims. Which is why we aren’t in long term yet. Today is day 14. When I finally got them to return my call yesterday she “against her managers wishes, applied for me to be moved to large claims as this is outside her scope.” Insurance has been wholly unhelpful throughout this whole process and while I understand I am in crisis and biased here, trying to get a sanity check. People are advising we get a PA and report this to the DOI. What is considered a smart point of no return if we don’t get movement? We’re so tired dealing with this and only at the beginning of a long process but nothing is moving and it only progresses when I say the right line to move this forward. The house is more than 70% destroyed by the tree and the rest of the 30% has structural damage and the home is shifting getting ready to fall
for a front facing photo of the house as of 6/29
for a front facing photo of the house as of 6/29