kumari5050
New member
Long story short, my wife passed away in July. Globe Life asked for medical records from two facilities. They received the records from the hospital but not from her primary care Dr. Her primary care Dr works out of the same hospital and all the records are combined. Globe life’s third part who they use to get these records won’t close out the case for the Primary Drs records because they have received them yet. But they are the exact same records as the hospital sent. The policy was less than two years old. I understand this policy is contestable but every time I email “AI” they just tell me that they left a voice mail with the facility. They call every 15 days and say the same thing. How long can they have this open before they are forced to close it?