Previous thread here:
So we still haven't received a full refund from Airbnb. Partial refund has been received (with no conditions attached i.e. not full and final settlement). Reason for denying us has been that the 'listing location' was not affected by Extenuating Circumstance.
Currently in the process of doing a chargeback via my credit card.
We have also requested the hosts' and Airbnb's details for a claim via the Disputes Tribunal in the event we are not successful with the chargeback . They won't provide us with any details - full email response is at the bottom of this post.
To me it seems like blatant disregard for legality?
Apparently we have entered a contract with the host(s) whose Address and Legal Name Airbnb won't provide to us. I actually know who the husband is (part owner of a Wellington based Real Estate Agency) and so I guess we could put down his real estate agency office if they don't respond (nothing but silence from the hosts thus far). Also, under Airbnb's T&Cs I believe we have the right to pursue them in Small Claims Court/Disputes Tribunal?
As an individual consumer, you may bring any judicial proceedings relating to these Terms before the competent court of your place of residence or the competent court of Airbnb's place of business in Ireland.
So at this point I am thinking: Given their conduct, this company should be prevented from operating in New Zealand. How should I go about instigating this? Contact my local MP, the media, Commerce Commission or some other method?
Hello x,
Thank you for sharing your thoughts with us.
Upholding the policies and standards that protect our community is very important to us. We’ve given your case and its details careful consideration and we determined that we can't any information about our Host and Airbnb as well.
We understand that this might not be what you’d hoped for, but we came to this outcome because due to privacy protection and policy that we have.
Our review is complete now, and we won’t be able to offer additional support on this case at this time.
If you’d like to provide feedback on Airbnb’s policies or your experience, you can do so any time at:
airbnb.com/feedback
So we still haven't received a full refund from Airbnb. Partial refund has been received (with no conditions attached i.e. not full and final settlement). Reason for denying us has been that the 'listing location' was not affected by Extenuating Circumstance.
Currently in the process of doing a chargeback via my credit card.
We have also requested the hosts' and Airbnb's details for a claim via the Disputes Tribunal in the event we are not successful with the chargeback . They won't provide us with any details - full email response is at the bottom of this post.
To me it seems like blatant disregard for legality?
Apparently we have entered a contract with the host(s) whose Address and Legal Name Airbnb won't provide to us. I actually know who the husband is (part owner of a Wellington based Real Estate Agency) and so I guess we could put down his real estate agency office if they don't respond (nothing but silence from the hosts thus far). Also, under Airbnb's T&Cs I believe we have the right to pursue them in Small Claims Court/Disputes Tribunal?
As an individual consumer, you may bring any judicial proceedings relating to these Terms before the competent court of your place of residence or the competent court of Airbnb's place of business in Ireland.
So at this point I am thinking: Given their conduct, this company should be prevented from operating in New Zealand. How should I go about instigating this? Contact my local MP, the media, Commerce Commission or some other method?
Hello x,
Thank you for sharing your thoughts with us.
Upholding the policies and standards that protect our community is very important to us. We’ve given your case and its details careful consideration and we determined that we can't any information about our Host and Airbnb as well.
We understand that this might not be what you’d hoped for, but we came to this outcome because due to privacy protection and policy that we have.
Our review is complete now, and we won’t be able to offer additional support on this case at this time.
If you’d like to provide feedback on Airbnb’s policies or your experience, you can do so any time at:
airbnb.com/feedback