Did eTrade screw up here? UPDATE

thecross3

New member
Original post.

Vindication time!
  1. eTrade has reversed the $38 fee.
  2. I finally got in touch with the Business Librarian where I work and asked my question. He helped me determine that the organization with whom I would file a complaint if eTrade had not reversed the fee was FINRA, not the SEC.
  3. Your bank/credit card/broker is required to disclose all fees in a timely manner BEFORE they are charged. As eTrade completely failed to notify me about the stock split and the $38 fee associated with it before it happened, they failed in their duty of disclosure.
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I am not an active trader of stocks, but I visit my various financial accounts every Monday so I can check for any notifications so I am not caught by surprise when there is a fee change, a prospectus, a change in the TOS, or an event like a stock split or dividend.
 

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