candleleigh
New member
UPDATE: I kept calling support daily but the only thing they would say is that I would get an email with more information in the following days.
In the meantime I emailed N26 support and informed them that I would file a complaint with Bafin if they did not resolve the situation and/or told me what was going on. They didn’t, so I filed the complaint and emailed them a copy. They didn’t answer.
12 days later I regained access to my account and to my cards. To this day I still have not received any clarification about what happened. Needless to say, I switched banks. Fuck N26!
Hi there!
Yes, I know, preaching to the choir here complaining about N26 to reddit. But I think that maybe it could change someone’s mind.
I’ve been a (paying) user for about a year and used N26 as my only bank.
I’d like to advise people not to do this. Today I woke up and found out that my cards have been blocked due to a “routine check”. Transfers are also blocked. I’m basically locked out of the account.
Why, you ask? Probably because I had an abnormal amount of money coming in and out yesterday. I was buying a vacation with my parents. This was probably flagged by them.
So I called (premium, lol) support and hit a wall. They say that they don’t have access to any information about what’s going on, although I find it more likely that they just aren’t allowed to tell me.
I have no idea of how long I’ll be without money, if my account is going to be cancelled, or what they are even checking. They also won’t let me talk to someone who can tell me what’s going on.
That’s my cautionary tale. Don’t rely on N26 without having a second bank account. Their flagging system is trash and their customer support is disappointing. I know for sure that I’ll change banks as soon as this is over.
In the meantime I emailed N26 support and informed them that I would file a complaint with Bafin if they did not resolve the situation and/or told me what was going on. They didn’t, so I filed the complaint and emailed them a copy. They didn’t answer.
12 days later I regained access to my account and to my cards. To this day I still have not received any clarification about what happened. Needless to say, I switched banks. Fuck N26!
Hi there!
Yes, I know, preaching to the choir here complaining about N26 to reddit. But I think that maybe it could change someone’s mind.
I’ve been a (paying) user for about a year and used N26 as my only bank.
I’d like to advise people not to do this. Today I woke up and found out that my cards have been blocked due to a “routine check”. Transfers are also blocked. I’m basically locked out of the account.
Why, you ask? Probably because I had an abnormal amount of money coming in and out yesterday. I was buying a vacation with my parents. This was probably flagged by them.
So I called (premium, lol) support and hit a wall. They say that they don’t have access to any information about what’s going on, although I find it more likely that they just aren’t allowed to tell me.
I have no idea of how long I’ll be without money, if my account is going to be cancelled, or what they are even checking. They also won’t let me talk to someone who can tell me what’s going on.
That’s my cautionary tale. Don’t rely on N26 without having a second bank account. Their flagging system is trash and their customer support is disappointing. I know for sure that I’ll change banks as soon as this is over.
