@cedric48 They won't charge you if you call them for the first time and do detailed enquiry. If you decide to avail their service, then they'll take charges for one year but will provide you that support as well. There is no initial fee as such. You can check on that website and go with advisors that you feel best after talking to them.
The one advisor I had contacted told me to wait for planning. But he told me to reach out to him for even small doubts.
Helped me a lot with guidance during a mediclaim. He didn't even take a single penny for it. Dev Manus ekdam....