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@blurredcontours Well, Kaspi has been a very profitable digibank. And Aeon has made plenty lending to the underbanked. The model can work.

@joep222w Mainly how they treat customers at branches + exploiting customers via aggressive cross/upselling products. A wake up call is long overdue.

@blurredcontours Why so negative? Legacy banks have been abusing customers for years, yet continue to be protected by regulators. More choice, esp if these digibanks make good on their financial inclusion promises, can only be positive for customers.