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@andiluvs As someone who works in the auto claims segment, I can tell you that we've gone through several hiring waves because all our tenured staff have either been promoted or ended up leaving the company; that's why claims handling has been in something of an abysmal state right now.

@raelynne Okay, time to break everything down. This may be for medical bills only, as indicated by the 10/20 (10,000 per person, up to 20k per accident). This could be because the damage to your Jeep and the damage to the Tesla may exceed policy limits of the distracted driver. What they're...