@robbie0376 Glad to hear I'm not alone, turns out they have an email address which they gave me over the phone today. HMRC may well be moving into the 21st century, perhaps by the mid 22nd century
@robbie0376 Out of interest on the VAT exception point have HMRC been prompt at replying to VAT exception applications? Made two around 15 months ago for clients and they're stuck in back and forths with HMRC.