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Wanted to also add that I sent an email per OP's instructions and did actually receive a call from someone at the UIA offices. They claimed to be unable to help me with my problem (pending non monetary issue related to identity verification), but at least it was effective in hearing from someone.

@guest79 Got put in the call back queue first try via the **113 method. They called back a while later, quickly hung up, and sent me the "Watch this video online..." link via text. Maybe this method is no longer usable?