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@glprice90 There was no trick to it. I simply kept calling over and over until it put me in the Que for a tier 1. Typically it takes a lot of repetition. I wish there was an easy way to do it but there really isn't.

@smsreq I simply told the tier 1 that I had been directed to ask for Tier 2 as soon as I got hold of someone. I gave the impression of having been told to call back “today” if things weren’t straightened out.

@ricard Yea. That was a straight up lie. There are absolutely Tier 2 reps and Specialists there on the weekends. Just keep trying...you will succeed. Its going to suck balls to sit on hold or have to call back a bajillion times but its apparently what people need to do. I don't mess around...

@alfred3200 I got through to Tier 2 (3+ hour phone call) Max Benefits Paid. Extension (PEUC) ran out 12/26/2020. No payments since 12/20/20 until 1/22/2021 when finally got paid for week ending 12/26/20. Unable to certify after 12/26/2020 Did ID Verification via Docusign on 12/28. Then on...