@sarath You need to call your insurance for exact details of your policy. You can use a past session to see what all you have met towards your ded/oop. I wonder if the office was looking at your OON benefits, if you have that.
@leafbyniggle New plan, new deductible most likely. They don't typically transfer deductible mets when you have a new plan. Call your insurance and find out your benefits with empire ppo.