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@trifo Astelin nasal is OTC, other formulations aren’t, perhaps the formulation you have is non-formulary now. I recommend calling the insurance and hopefully getting a knowledgeable rep.

@godfearing00123 Yes, I used to part D authorizations & claims and CVS/walgreens would literally put patients into the coverage gap while patients on the same meds at other pharmacies wouldn’t reach it at all. Also they treat their staff like crap, and the patients are worse off for it.