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@sarath Please come back and update.WE have to know ! LOL.hope it gets sorted out !

@sarath What does your insurance portal say ? Does it show you have not reached your deductible?

@sarath This is wild.. I have never heard of this in all my years in the healthcare insurance/provider fields. Is it possible that you have met your soft max therapy visits for this calendar year?

@jennapr9 I hope it all works out for you and that the surgery is successful!

@jennapr9 Did your wife have to complete enrollment forms for her policy year beginning 6/1/23 ? I have to renroll every year and I'm sure most plans have the same requirements. This was likely communicated through email. As BBee mentioned, either the employer requested the change, or they...