@sue782 That’s the difference between a Swiss company doing the work according to Switzerland and a random American/English company doing the work according its own way. I wouldn’t expect the same service. Btw are you sure you own the shares, or do they own it for you (whose person is registered...
@endalldisease My father and my FIL went to VZ Vermögenzentrum. You have to pay, but they’re neutral (won’t advise some product over another because they get a better kickback). Both were happy and could retire early.