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PSA: If you make changes to your policy mid-term, your billing will look weird
@alodiafaye Outside my territory, but we get those when they remove a car, get a credit for the rest of the term for that, which gives them a $0 bill, but then cancel a few days after the bill was due and can't understand that they can't keep 6 months of credit if they cancel now -
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PSA: If you make changes to your policy mid-term, your billing will look weird
@alodiafaye I wonder if those same people think buying a car from a place offering "NO PAYMENTS FOR 3 MONTHS" means they only pay 57 months of their 60 month loan -
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PSA: If you make changes to your policy mid-term, your billing will look weird
@tgrubin61 The call that spawned this was one where I spent 30 minutes going over billing with this woman. It's an annual policy, renewal in November, so we're close to the end of the year. Part of it was another agent kind of screwing up or trying to be nice - the caller had renewed her policy... -
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PSA: If you make changes to your policy mid-term, your billing will look weird
@teddy Dude, I've seen policies where they'll have like 8+ transactions in the year - adding/ removing drivers and vehicles, changing address, getting a discount, doing something that removes that discount. It'll send their billing out of wack so bad, they'll have had like four $0 bill months... -
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PSA: If you make changes to your policy mid-term, your billing will look weird
P&C agent here. I frequently find myself explaining billing to customers. I'd say about 85% of the time, I can make it make sense to them. This is for the 15%. Most companies charge in advance. So if you pay today, 8/10, that's to cover your insurance until 9/10. Let's say you paid that, but...