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@stevec1993 Good info to know! Thank you for sharing!

@laurenheck We actually discussed this at our company sales meeting last week. The general consensus from those in attendance was to see if this continues to be an issue in the coming months and, if so, to feel the liberty to decline projects where we have to work with their local adjusters/agents.

@melinda007 This is beautiful. I need more stories like this one. I don’t want to say where I am, but we def must have issues in the pool of who’s available to us. Our family members lost their house in a fire last year and still don’t have it resolved. A small portion of that problem/delay...

@mlshelton1975 Def don’t remember what I did with the plates or registration since it was so long ago. But since I was young I’ll concede you are right and I most likely didn’t do all the steps necessary to get the car fully out of my name. In which case, that make sense about SF pushing the...

@bfastpool SUPER insightful. I appreciate your comment. I feel awful for the customer. She’s (rightly so) in complete panic mode. Your supposition may be on the mark. Oh well. I guess we’ll navigate this situation (as we have others) and see where it takes us. Just leaves me not very keen on...

@bfastpool The claim process was started back in April. SF rep submitted an initial itemized claim report/letter that their client then shared with us. We ran the estimate through Xactimate and, with photo documentation, captured additional items initially overlooked by the adjuster. We...

@historybuff1991 This is such a helpful alternate point of view. I appreciate your comment!

@srm2888 Right? I was like 21, living in L.A. on my own in the early/mid-90’s. So, getting info from the internet wasn’t a thing, and if you don’t know what you don’t know you’re certainly not going to know what questions to ask {shrug} lol, amazing we survived! Glad the folks in this group are...

@srm2888 So, a kind user @mlshelton1975 made some very helpful observations to help me see WHY SF may have taken the direction that they did. Their insight helps it make sense (and helps me not feel quite so indignant about it!) They basically pointed out that I likely didn’t deal with my car...

@mjb048 Ahhhh, great observation. That hadn’t occurred to me. That allowance being made, I still have issue with my SF rep at the time insisting that people who don’t own vehicles, but are of driving age, should be paying for car insurance. In that respect, the SF rep was totally in the wrong.

@bdmulneaux THIS totally makes sense. And another kind user on here pointed out the same thing (about the non-owner policy). I guess at the time I just didn’t understand what was going on. I really appreciate you taking the time to share and offer guidance! It def helps me not feel quite so...

@bdmulneaux I acknowledge it hadn’t occurred to me that that may have been the issue. Despite my making that allowance for error on my, or the salvage company’s part, however my SF rep at the time was insistent that any individual of driving age, whether they owned a vehicle or not, was...

I responded to another old post about State Farm, but felt the need to share here as my own PSA. Take from it what you will (it IS, after all, only worth $0.02 and I’m only one of I’m sure thousands of people who interface w/ them. If you have a positive experience with them, feel free to offer...