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@axiom1 That’s great! A few years back it was claim team sending total loss package & check overnight to agent’s office. We met with customers, have them sign the paperwork, collect key and title, and deliver the check right there. That way, customers get the payment even before claim team got...

@axiom1 When I was working for them, they’re pretty good about it. If you haven’t settled, you could ask them to mail settlement to an agent (any SF office). That way, you’ll get the check right away

@axiom1 No worries! It really sucks to be in your situation and I actually learned about this when one of my customers was in your shoes and I was the one on hold for forever with claims lol (I was an agent). There was no training for agents or very obvious verbiage in the policy about the...

@axiom1 It is $25/ day, 30 days max thus $600. However, when the car is deemed totaled, you only have 5-7 days (max 10 I’ve seen a long time ago) of car rental after the total loss decision. The count down starts when they make the adjustment, not when you receive your total loss settlement) and...