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@soikeonhanh https://www.ccpc.ie/consumers/?gclsrc=aw.ds&gad_source=1&gclid=%2A

@soikeonhanh Ring the ccpc. I had something similar to this with Virgin Media before and was getting nowhere after a few calls so I rang ccpc and they were very helpful. I rang back virgin with a case number for ccpc and they sorted everything on that call.