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@bantry Yeah we already had fibre. The problem both times I think was this UAN number - the first time I didn't know anything about it and they didn't ask for it. The second time I had no option to give it to them and when I asked they couldn't later add it in for some reason so it was processed...

@readerjoseph Just to add onto this - I haven't tried to cancel sky (yet) myself but I have cancelled two other providers in a move to different companies in the 2 years previous to being with Sky. I thought the new provider was handling the cancellation. Each time they didn't I ended up in...