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@kriss Well, we were on United Health Care Choice Plus. That was the name of the plan. Overnight it was changed to United Healthcare Core Network, so they changed the network overnight putting my in network brain surgeon effectively out of network and never notifying me. They denied my COC...

@kriss So the broker (Gusto) got back to us and basically told my wife that United Healthcare can change the policy or network at any time they like and they do not have to notify the benefits administrator, the CEO or anyone for that matter. We sent back that we were disappointed in this...

@kriss I appreciate your response and honestly, it tracks, specifically because Gusto seems to come across as apprehensive every time I call them to see what they’re doing to get to the bottom of what happened with the policy change. My wife claims she wasn’t sent anything at all, as it’s her...

@tina57 Appreciate that.

@beepete Oddly enough, her boss told the benefits administrator that he didn’t want anything to change. He wanted the plans to stay the same every year and they were under the impression nothing HAD changed because Group Services at United Healthcare never reached out to them regarding a change...

@ngocvncom I believe your last sentence is what occurred. It’s not my employer, it is my wife’s employer, so I would have zero correspondence with anyone. My wife’s employer has stated that he intended every plan to stay the same and has deliberately requested the plan stay the same year after...

I got married 10/30/22 and joined my wife’s health insurance effective that day. The plan was called United Healthcare Choice Plus, and a major reason I wanted to get on her health insurance is because I have a rare neurological condition called Superior Canal Dehiscence Syndrome which...